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A consumer wishing to file a complaint against a company or a residential mortgage loan originator should complete and send a complaint form to the Texas Department of Savings and Mortgage Lending, 2601 North Lamar, Suite 201, Austin, TX 78705. Complaint forms and instructions may be obtained from the department’s website at www.sml.texas.gov. A toll-free consumer hotline is available at 1 (877) 276-5550. 

The department maintains a recovery fund to make payments of certain actual out-of-pocket damages sustained by borrowers caused by acts of Licensed Residential Mortgage Loan Originators. A written application for reimbursement from the recovery fund must be filed with and investigated by the Department prior to the payment of a claim. For more information about the recovery fund, please consult the department’s website at www.sml.texas.gov.

© 2024. Equal Housing Lender. All rights reserved. FocusOne Mortgage, LLC, DBA FocusOne Mortgage Solutions. Office located at 9601 Jones Rd., suite 108, Houston, TX 77065. NMLS#105693.

FocusOne Mortgage, LLC  |  NMLS#105693

Transtar Federal Credit Union  |  NMLS#11100027

9601 Jones Road, Suite 108  |  Houston, TX 77065

(281) 671-6149  |  transtarfcu@focusone.com

A consumer wishing to file a complaint against a company or a residential mortgage loan originator should complete and send a complaint form to the Texas Department of Savings and Mortgage Lending, 2601 North Lamar, Suite 201, Austin, TX 78705. Complaint forms and instructions may be obtained from the department’s website at www.sml.texas.gov. A toll-free consumer hotline is available at 1 (877) 276-5550. 

The department maintains a recovery fund to make payments of certain actual out-of-pocket damages sustained by borrowers caused by acts of Licensed Residential Mortgage Loan Originators. A written application for reimbursement from the recovery fund must be filed with and investigated by the Department prior to the payment of a claim. For more information about the recovery fund, please consult the department’s website at www.sml.texas.gov.

© 2024. Equal Housing Lender. All rights reserved. FocusOne Mortgage, LLC, DBA FocusOne Mortgage Solutions. Office located at 9601 Jones Rd., suite 108, Houston, TX 77065. NMLS#105693.